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Frequently Asked Questions (FAQ)
Below are some of are common questions
When will my order ship?
All KGKG products are made-to-order. Production typically takes 5–7 business days, and shipping times vary based on location. You’ll receive tracking information as soon as your order ships.
Do you offer returns or exchanges?
Because each item is custom-made, all sales are final. We are unable to accept returns or exchanges for
- Wrong size ordered
- Change of mind
- Buyer’s remorse
- Incorrect color/style ordered
Please review sizing charts and product details carefully before ordering.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, we will replace it at no cost.
To submit a replacement request, contact us within 7 days of delivery with:
- Your order number
- A photo of the issue
- A photo of the garment tag
- A full photo of the item laid flat
We’ll take care of it quickly.
How do I choose the right size?
Most of our products use standard unisex sizing. If you prefer a relaxed or oversized fit, we recommend sizing up.
If you ever need guidance, feel free to contact us and we’ll help you find the best fit.
Can I modify or cancel my order?
Orders begin production quickly, so modifications or cancellations are only possible within the first 12 hours after purchase.
Where do you ship?
We ship domestically and internationally. Shipping rates and delivery times vary by region and carrier.
How can I contact customer support?
You can reach us anytime using the contact form on our website or by emailing:
📧 support@kgkgapparel.com
We typically respond within 24 hours.