Refund policy

🚫 KGKG APPAREL – Return & Refund Policy

At KGKG Apparel, every item is custom-made to order. Because each product is produced individually after your order is placed, all sales are final. Please review product details, colors, and sizing carefully before placing your order.

📦 All Sales Are Final (No Returns or Exchanges)

We cannot accept returns, exchanges, or refunds for:

Wrong size ordered
Change of mind
Buyer’s remorse
Incorrect color or style ordered
Customer errors during checkout
Sale items or gift cards

Each product is made specifically for you — so we are unable to resell or restock returned items.

✔️ Replacement Policy (Damaged, Defective, or Incorrect Items)

We will gladly replace an item only if:

It arrives damaged,
It arrives defective, or
You receive the incorrect item.

To qualify for a replacement, you must contact us within 7 days of receiving your order and provide:

Your order number
A clear photo of the issue
A photo of the garment tag
A photo of the full item laid flat

Email replacement requests to:

📧 support@kgkgapparel.com

Our team will review your claim and, if approved, a replacement will be issued at no cost to you.

⏱️ Time Window for Claims

Claims for damaged, misprinted, or incorrect items must be submitted within 7 days of delivery.

Claims submitted after 7 days may not qualify for replacement.

🚚 Orders Lost in Transit

If your order is lost during shipping:

We will file a claim with the carrier
A replacement may be provided once the carrier confirms the loss

❓ Need Help?

Our goal is to make sure you receive the quality you expect from KGKG Apparel.

If you ever have questions or concerns, reach out anytime:

📧 support@kgkgapparel.com